You’re welcome to reschedule your appointment up to 48 hours before your session using the link in your confirmation email. Cancellations are accepted up to 24 hours prior to your session, and refunds for cancelled sessions are processed manually, typically appearing in your account within 5 business days. Please note, if a session is missed, we’re unable to offer refunds or rescheduling. To avoid any inconvenience, we recommend adding your appointment to your calendar as a helpful reminder.

Yes, rebates may be available through certain private health insurers. We encourage you to contact your insurer directly to confirm your coverage and inquire about potential rebates for our services. Please note that Medicare mental health plan rebates are currently not available for psychotherapy or counselling in Australia; they apply only to psychology clients with a valid Mental Health Treatment Plan.

Therapy is a deeply personal journey, and the time it takes to notice a shift depends on your unique goals and life experiences. In our first session, we’ll explore your aspirations and craft a therapy plan tailored just for you. As your journey unfolds, we’ll adapt this plan together to ensure it continues to meet your evolving needs. For those healing from trauma, a longer commitment—such as six fortnightly sessions followed by a review—can be particularly beneficial. Many clients find that engaging in therapy over 12-18 months, often through monthly sessions, fosters a sustainable and integrated transformation. If you’re unsure about the best approach for you, feel free to reach out via our contact form or email us directly.